Privacy Policy

1. Introduction

Welcome to Shoppady, a mobile application and e-commerce platform operated by NEXOTIN COMPANY LTD ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal data of our users, including buyers, vendors, and casual browsers (collectively, "Users" or "you").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our app or website. It has been drafted in compliance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana.

By accessing or using Shoppady, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

A. Information You Provide to Us

• Account Data: Name, email address, phone number, physical address, date of birth, and account credentials.
• Profile & Social Data: Profile pictures, user names, comments, likes, shared videos or photos, and direct messages sent within the platform's social features.
• Financial Data: Payment card details, mobile money numbers, and billing addresses (processed securely through third-party payment gateways).
• Vendor Data: Business registration documents, profile photo, shop location, mobile money number for payouts.

B. Information We Collect Automatically

• Device and Usage Data: IP addresses, operating system type (e.g., iOS or Android), device identifiers, browser types, and app interaction data (such as items viewed, search queries, and time spent on the app).

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain Services: Facilitating the buying and selling of goods, processing transactions, and delivering orders.
• To Personalize Your Experience: Tailoring the social e-commerce feed to show you relevant products, videos, and vendors based on your preferences and previous interactions.
• To Manage Vendor Accounts: Processing payouts, calculating commissions, and providing seller analytics.
• To Communicate: Sending transactional emails, app notifications, delivery updates, and customer support responses.
• To Ensure Security: Monitoring for fraudulent activities, unauthorized access, and enforcing our Terms and Conditions.
• To Comply with Legal Obligations: Fulfilling reporting requirements under Ghanaian tax and commercial laws.

4. How We Share Your Information

NEXOTIN COMPANY LTD does not sell your personal data. We only share your information under the following circumstances:

• With Vendors: When a buyer places an order, we share the necessary details (name, delivery address, and phone number) with the respective vendor solely to fulfill the order.
• With Service Providers: We engage trusted third parties to perform services on our behalf, such as payment processing (e.g., Paystack, Flutterwave), cloud hosting, and delivery logistics. These providers are bound by strict data processing agreements.
• For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental request from Ghanaian authorities, or to protect the rights, property, and safety of NEXOTIN COMPANY LTD, our users, or others.

5. Data Security and Retention

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Ghanaian law (for instance, retaining financial records for tax purposes).

6. Your Data Protection Rights

Under the Data Protection Act, 2012 (Act 843), you have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of your account and personal data, subject to certain legal exceptions.
• Right to Object/Withdraw Consent: You can opt out of marketing communications or object to specific data processing activities.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Shoppady uses cookies, mobile tracking technologies, and similar tools to maintain app sessions, remember user preferences, and analyze app performance. You can manage your tracking preferences through your mobile device settings.

8. Children's Privacy

Shoppady is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify users of any material changes by posting the updated policy on the platform and updating the "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer at:

• Company: NEXOTIN COMPANY LTD
• Email: info@shoppady.com
• Phone: 0205462760
• Address: Adom street plaza